Privacy Policy 

Privacy Policy

1. Introduction

At SFX, we are committed to safeguarding the privacy and security of our clients' personal and financial information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you interact with our services. By using our website and trading platforms, you consent to the data practices described in this policy.

2. Information We Collect

We collect and process the following types of personal information:

  • Personal Identification Data: Full name, date of birth, nationality, and government-issued identification documents (e.g., passport, driver's license).
  • Contact Information: Email address, phone number, mailing address.
  • Financial Information: Bank account details, credit/debit card information, proof of funds, and transaction history.
  • Trading Information: Account balances, trade execution records, and trading activity logs.
  • Technical & Usage Data: IP address, browser type, device information, and interactions with our website and trading platforms.

We collect this data through account registration, platform usage, customer support interactions, and automated tracking technologies.

3. How We Use Your Information

SFX uses your personal information for the following purposes:

  • Account Management & Verification: To process account applications, verify identity, and comply with regulatory requirements (KYC & AML).
  • Transaction Processing: To facilitate deposits, withdrawals, and trade executions.
  • Customer Support & Communication: To provide customer service, notify users about updates, and respond to inquiries.
  • Risk Management & Compliance: To prevent fraud, monitor suspicious activities, and ensure regulatory compliance.
  • Marketing & Personalization: To send promotional offers, conduct market research, and enhance the user experience.
  • Technical Security & Performance Improvement: To maintain platform security, prevent cyber threats, and optimize system performance.

We will only process your personal data when it is necessary to fulfill a legal obligation, execute a contract, or based on your explicit consent.

4. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data to third parties. However, we may share your information under the following circumstances:

  • Regulatory & Legal Obligations: When required by financial regulators, law enforcement agencies, or courts of law.
  • Service Providers & Business Partners: With third-party payment processors, identity verification services, and IT security providers to facilitate our operations.
  • Affiliated Companies: Within our corporate group for business operations and compliance purposes.
  • Fraud Prevention & Risk Management: To detect fraudulent activity and protect our users from financial crime.

All third-party service providers are contractually obligated to protect your data and comply with applicable privacy laws.

5. Data Security Measures

SFX implements industry-standard security measures to protect your personal information:

  • SSL Encryption: Secure transmission of sensitive data to prevent unauthorized access.
  • Multi-Factor Authentication (MFA): Additional login security for account protection.
  • Data Segmentation & Restricted Access: Limited access to sensitive information for authorized personnel only.
  • Regular Security Audits: Periodic assessments of our systems to identify vulnerabilities and strengthen security protocols.

Despite our best efforts, no digital system can be completely secure. Clients are encouraged to maintain strong passwords and avoid sharing their login credentials.

6. Data Retention

We retain your personal data for as long as necessary to comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Once the retention period expires, we securely delete or anonymize your information.

7. Your Rights & Choices

As a client of SFX, you have the following rights regarding your personal data:

  • Access & Correction: You can request access to your personal data and request corrections if inaccurate.
  • Data Portability: You may request a copy of your data in a structured format.
  • Consent Withdrawal: If you provided consent for marketing or processing, you may withdraw it at any time.
  • Erasure Request ("Right to Be Forgotten"): You can request the deletion of your data, subject to legal obligations.
  • Restrict Processing: You can request to limit how we process your data in certain circumstances.


8. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze website traffic, and provide personalized content. You can manage cookie preferences through your browser settings.

9. Changes to This Privacy Policy

SFX reserves the right to modify this Privacy Policy at any time. Changes will be posted on our website, and we encourage you to review the policy periodically. Your continued use of our services after any updates constitutes acceptance of the revised policy.